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Terms & Conditions: 

  • To fully experience the benefits of solar energy, it is advisable to have the system installed for at least 75 days (from date of installation). No return of the system is allowed in the first 75 days
  • Intent to return must be communicated to SOLS from the 76th to the 100th day. Return requests will not be entertained from day 101 onwards.
  • 1 solar PV system per house 
  • Duration of the trial will be 100 days from the date of installation
  • SOLS Energy will be implementing a waiting list system
  • Assessment of the overall system will be done prior to dismantling; return and refund terms apply(**)

Installation terms 

  • The solar system installed will be under Self Consumption (SELCO) scheme
  • Under SELCO, a smart meter will be attached to the inverter to prevent any energy being exported to the grid.
  • Your solar PV system is inclusive of 15 meters of AC cable and 75 meters of DC cable. If any additional wiring and/or other items are required before, during, or after your installation, additional charges will be invoiced to you. In the case that installation has to be put on hold due to delay in confirmation for any additional charges from the customers side resulting in a requirement for additional installation day will amount to an additional installation fee of RM 1,500 at minimum.
  • If there’s a DB box on the second floor of the location/closest to the roof, this will be used by default to connect the wiring connection. If you would like to connect the inverter to the DB box on the ground floor or any specified location then additional charges will be implemented for the wiring if it's outside of the 15 M for AC cable and 75 M for DC cable allocated. 
  • There would be no compensation for any delays in installations arising from situations and circumstances beyond the control of SOLS Energy Sdn. Bhd. 
  • Installation day will need to be confirmed via Email. Customers will be required to complete any renovation, waterproofing or any other works before installation. Customers will also be required to repair any leaking or structural work before installation.
  • If the roof tiles get damaged during the installation work, SOLS Energy will aim to replace the tiles with the same tiles if available, or replace them with other tiles that look most identical to the original tiles.
  • If SOLS Energy is unable to set up the wifi monitoring due to the house not having wifi or due to renovation and would require the SOLS Energy team to go back to set up the wifi then additional charges would apply. Additional charges will also be added to come and set up the inverter, if the installation is done while the house is still under renovation and since the house wiring is not completed we cannot set up the inverter.
  • If the scheduled installation is delayed by the customer on the installation day itself for whatsoever reason, and as a result the installation would require an additional day of work then additional charges will apply.
  • Any additional charges need to be paid before activation of the system and will be verified with the customer for approval on the day of installation.

**Return and Refund Terms

  • Please send an email to support@solsenergy.com with your order number stating the reason for return. 
  • Proof of order and/or payment receipt is required .
  • To complete your return request, we require a receipt/ proof of order.
  • Any damages to any of the solar PV system components wilfully or unintentionally will be disqualified for refund. 
  • If the customer cancels the installation appointment with less than 24 hours notice prior to the installation date, a cancellation penalty of RM1,500.00 at minimum will be imposed on the customer. 
  •  If the cancellation is the result of quarantine restrictions, the customer should provide his/her MySejahtera status and/or other proof of quarantine documents to be eligible for waiver of the cancellation fee.
  • If you are not reachable or do not respond to our attempts to contact you after the 100- day trial period, you will not be eligible for a return and/or refund. 
  • Upon dismantling of the PV panels, the water proofing remnants will remain
  • Since the inverter will be wall mounted, upon dismantling, SOLS Energy will plaster and paint to the best of our abilities.

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SOLS Energy Sdn Bhd (1221307-W)

1Petaling Commerz and Residential Condos 1-9, Jalan 1C/149, Off Jalan Sungai Besi, 57100 Kuala Lumpur, Malaysia

+603 8408 1600

+6018 355 5247

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GET IN TOUCH

SOLS Energy Sdn Bhd (1221307-W)

+603 8408 1600

+6018 355 5247

9am - 6pm (Mon-Fri)

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